AI Services & Acceptable Use Policy

This AI Services & Acceptable Use Policy ("Policy") governs your use of Sophia, the AI-powered receptionist and business assistant provided by Nexis Growth. By using our AI services, you agree to this Policy.

1. What Sophia Does

Sophia is an AI-powered assistant that may be used to:

• Answer inbound phone calls on your behalf
• Respond to website chat enquiries
• Answer customer questions about your business
• Capture and qualify leads
• Book appointments into your calendar
• Provide general business information to your customers
• Assist with customer communication and follow-up
• Demonstrate Nexis Growth services to prospective customers
• Provide general business assistance

2. AI Accuracy Limitations

Sophia uses artificial intelligence to generate responses automatically. AI responses may occasionally be inaccurate, incomplete, or not reflect the most current information about your business. Nexis Growth does not guarantee that Sophia's responses will always be correct.

You are responsible for reviewing and configuring Sophia's knowledge base, business information, and responses to ensure accuracy for your customers.

3. Customer Responsibility for AI Content

You are responsible for the information, content, and instructions you provide to Nexis Growth and Sophia. You must ensure that all business information given to Sophia is accurate, up to date, and lawful. You remain responsible for reviewing AI-generated content before relying on it for important business decisions.

4. Prohibited Uses

You must not use Sophia or any Nexis Growth AI services for:

• Illegal activity of any kind
• Fraud, deception, or misrepresentation
• Harassment, bullying, or intimidation
• Sending spam or unsolicited commercial messages
• Impersonation of another person or business
• Deceptive or misleading practices
• Activities that endanger any person
• Unauthorised collection of sensitive personal information
• Any activity that violates applicable Australian or international laws

5. AI-Generated Content Ownership

AI-generated content produced by Sophia (such as call summaries, transcripts, and chat logs) is provided to you as part of your subscription. You retain ownership of your business information and customer data. Nexis Growth retains ownership of the AI models, technology, and underlying systems.

6. Monitoring and Improvement

Nexis Growth may monitor AI interactions to improve service quality, accuracy, and safety. We do not use your specific customer data to train AI models for other customers. Your business information remains confidential and is used only to provide services to you.

7. Service Availability

AI services depend on third-party infrastructure and may experience outages, delays, or interruptions. Nexis Growth does not guarantee uninterrupted AI service availability. We will work to restore service as quickly as possible during any outage.

8. Violations

If we become aware that you are using Sophia in violation of this Policy, we may suspend or terminate your access to AI services immediately. Serious violations may result in permanent account termination.

9. Contact

For questions about this AI Policy, contact us at admin@nexisgrowth.com.