SMS & Communications Policy

This SMS & Communications Policy governs your use of SMS, email, phone calls, automated messages, and AI phone calls through the Nexis Growth platform. By using these communication features, you agree to this Policy.

1. Responsible Use of Communications

Nexis Growth provides tools for sending SMS messages, emails, automated phone calls, and AI-powered voice communications. You are responsible for ensuring that all communications sent through our platform comply with applicable laws.

2. Consent Requirements

Before sending any commercial electronic message (SMS, email, or automated call) to a person, you must obtain appropriate consent as required by the Australian Spam Act 2003. Consent may be express or inferred, but you must be able to demonstrate that consent was obtained.

3. Australian Compliance

You must comply with all applicable Australian laws when using our communication tools, including:

• Spam Act 2003 — requires consent, sender identification, and a functional unsubscribe facility
• Telecommunications Act 1997 — governs telecommunications services
• Privacy Act 1988 — governs the handling of personal information
• Australian Consumer Law — prohibits misleading and deceptive conduct

4. No Unsolicited Spam

You must not use Nexis Growth to send unsolicited commercial messages (spam). All commercial messages must be sent to recipients who have consented to receive them. If we detect spam activity, your account may be suspended or terminated.

5. Opt-Out Requirements

Every commercial SMS or email sent through Nexis Growth must include a clear and functional opt-out mechanism. For SMS, recipients should be able to reply STOP to unsubscribe. For email, a visible unsubscribe link must be included. Opt-out requests must be honoured promptly.

6. Sender Identification

All commercial messages must clearly identify the sender. Messages must not use misleading sender names, phone numbers, or email addresses.

7. AI Phone Calls

When Sophia makes or receives phone calls on your behalf, you are responsible for ensuring compliance with telemarketing laws. AI phone calls must not be made to numbers on the Do Not Call Register unless an applicable exemption applies.

8. Usage Allowances

SMS, email, and AI call minute allowances vary by plan. Current usage limits are published on our pricing page. Additional usage beyond your plan's allowance may incur additional charges.

9. Telecommunications Charges

Standard telecommunications charges may apply to SMS messages and phone calls. These charges are in addition to your subscription fee and are billed at published rates. International SMS and calls may incur higher charges.

10. Message Content

You must not send messages that contain illegal, harmful, threatening, abusive, defamatory, or deceptive content. You must not use our platform to send messages that violate any person's privacy or intellectual property rights.

11. Contact

For questions about this SMS & Communications Policy, contact us at admin@nexisgrowth.com.