Refund & Cancellation Policy

This Refund & Cancellation Policy explains your rights regarding refunds and cancellations for Nexis Growth subscriptions.

1. How to Request a Refund

To request a refund, contact us at admin@nexisgrowth.com with your account details and the reason for your request. We will process your request within a reasonable period and notify you of the outcome.

3. Cancellation Procedure

To cancel your subscription, contact us at admin@nexisgrowth.com or through your account dashboard. Cancellation requests should be made before your next billing date to avoid being charged for the next period.

4. What Happens After Cancellation

After cancellation, your subscription will remain active until the end of your current billing period. You will retain access to all features until that date. No further charges will be applied after cancellation.

5. When Access Ends

Access to the Nexis Growth platform and all services ends at the conclusion of your current billing period after cancellation. Your data may be retained for a limited period to allow for account reactivation, after which it is securely deleted.

6. Monthly Subscription Cancellation

Monthly subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing month. No further monthly charges will be applied.

7. Annual Subscription Cancellation

Annual subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current annual term. Annual subscriptions are non-refundable after the 7-day free trial period ends, but will remain active until the end of the annual term.

8. PAYG Charges and Usage Fees

Pay-as-you-go charges for additional SMS, AI call minutes, or other usage beyond your plan's allowance are non-refundable once incurred. These charges reflect usage that has already been consumed.

9. Usage Charges

Charges for usage that has already been consumed (such as SMS sent, AI calls made, or minutes used) are not refundable unless required by law.

10. Third-Party Charges

Charges from third-party providers (such as advertising spend on Facebook or Google, or third-party telecommunications charges) are non-refundable by Nexis Growth. These charges are governed by the respective provider's policies.

11. Refund Processing Times

Approved refunds are processed within 5-10 business days. The time for the refund to appear in your account may vary depending on your bank or payment provider.

12. Example Scenarios

Example 1: You start a 7-day free trial on the Growth plan. You cancel before day 8. No charge is applied and no refund is needed.

Example 2: You have been a paying customer for 3 months on the Starter plan and decide to cancel. You cancel your subscription and retain access until the end of the current billing month. No refund is issued, but no further charges apply.

Example 3: You have an annual subscription and cancel after 30 days. Your subscription remains active until the end of the annual term. No refund is issued for the remaining months.

13. Contact

For questions about refunds or cancellations, contact us at admin@nexisgrowth.com.