Privacy Policy

Nexis Growth ("Nexis Growth", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

• Customer names and contact details — first name, last name, email address, phone number, business name
• Business information — industry, business type, number of locations, services offered, opening hours, business address
• Account information — username, password (encrypted), subscription plan, billing details
• Payment information — billing address, payment method (processed securely by our payment provider; we do not store full card details)
• Website usage information — IP address, browser type, pages visited, time on site, referral source
• Customer communications — records of emails, support tickets, and other correspondence with us
• AI conversations — transcripts and logs of interactions with Sophia AI, including chat messages and call summaries
• Phone call information — call logs, recordings (where applicable), transcripts, and call metadata
• SMS information — message content, delivery status, and recipient numbers
• Website chat information — chat transcripts from our website chat widget
• Cookies and analytics — data collected through cookies and analytics tools (see our Cookie Policy)
• Support contact information — information collected when you contact our support team

2. Why We Collect Information

We collect information to provide and improve our services, communicate with you, process payments, comply with legal obligations, and ensure the security of our platform.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing SaaS services — operating your subscription, AI receptionist, and automation features
• Operating Sophia — training and configuring Sophia with your business information to answer customer enquiries
• Customer support — responding to your questions and resolving issues
• Account management — managing your subscription, plan changes, and account settings
• Billing — processing payments, issuing invoices, and managing subscriptions
• Security — protecting against fraud, abuse, and unauthorised access
• Product improvement — analysing usage patterns to improve our services
• Analytics — understanding how our website and services are used
• Marketing — sending promotional communications where legally permitted and where you have consented

4. Third-Party Service Providers and Integrations

We use trusted third-party providers to deliver our services, including:

• Payment processing (Stripe)
• CRM and automation platform providers
• AI and voice technology providers
• SMS and telecommunications providers
• Website analytics providers
• Email delivery services

These providers process data on our behalf under appropriate data processing agreements. We do not sell your personal data to third parties.

5. Data Storage

Your data is stored on secure servers operated by our hosting providers. Data may be stored in Australia or overseas, depending on the infrastructure used. Where data is processed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Act.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or disclosure. Access to your data is restricted to authorised team members only. For more details, see our Data Processing & Security Information.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When data is no longer required, it is securely deleted or anonymised. Some data may be retained for longer periods to comply with legal, accounting, or tax requirements.

8. Data Deletion

You may request deletion of your data at any time by contacting us. We will process deletion requests within a reasonable period, subject to any legal retention requirements.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

10. Access and Correction Requests

To request access to or correction of your personal data, contact us at admin@nexisgrowth.com. We will respond to all requests within 30 days.

11. Privacy Complaints

If you believe we have breached your privacy, you may contact us at admin@nexisgrowth.com. If you are not satisfied with our response, you may lodge a complaint with the OAIC.

12. Overseas Data Processing

Some of our service providers may process data outside of Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles. We disclose data overseas only to providers who are bound by appropriate confidentiality and security obligations.

13. No Specific Certifications Claimed

Nexis Growth does not claim compliance with specific privacy certifications unless we have actually obtained them. We follow industry best practices for privacy and data protection.

14. Contact

For any privacy-related questions, data access requests, or complaints, contact us at admin@nexisgrowth.com.

Nexis Growth is operated by Nexis Growth, ABN: 70 977 345 184, Wagga Wagga NSW 2650, Australia.