Data Processing & Security Information

This document explains how Nexis Growth handles, processes, and secures your business data. It is designed to be easy to understand for business owners without technical expertise.

1. Access Controls

Access to your business data is restricted to authorised Nexis Growth team members who require access to provide services to you. Each team member has a unique account with role-based permissions. Access is reviewed regularly and revoked when no longer needed.

2. Account Security

Your Nexis Growth account is protected by your login credentials. You are responsible for maintaining the security of your password and for all activity under your account. We recommend using a strong, unique password and enabling two-factor authentication where available.

3. Data Transmission

Data transmitted between your devices and our platform is encrypted using industry-standard encryption protocols (TLS/SSL). This helps protect your data while it is being sent over the internet.

4. Third-Party Infrastructure

Nexis Growth uses trusted third-party infrastructure providers to host and process data. These providers operate secure data centres and are contractually required to maintain appropriate security standards. We do not claim specific security certifications unless we have actually obtained them.

5. Data Backups

Where applicable, your data is backed up regularly to prevent data loss in the event of system failures. Backups are stored securely and are subject to the same access controls as primary data.

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. When you cancel your subscription, your data may be retained for a limited period to allow for account reactivation, after which it is securely deleted.

7. Data Deletion

You may request deletion of your data at any time by contacting us. We will process deletion requests within a reasonable period, subject to any legal retention requirements. Some data may need to be retained for legal, accounting, or tax purposes.

8. Customer Responsibility

You are responsible for:

• Maintaining the security of your account passwords
• Managing user permissions for your team members
• Ensuring your team members follow security best practices
• Notifying us promptly of any suspected security breach

9. Incident Response

In the event of a suspected or confirmed security incident, Nexis Growth will investigate promptly and take appropriate action to contain and resolve the issue. Where required by law, we will notify affected customers of any data breach that poses a serious risk.

10. No Specific Certifications Claimed

Nexis Growth does not claim compliance with specific security certifications or standards (such as ISO 27001, SOC 2, or similar) unless we have actually obtained them. We follow industry best practices for data security.

11. Contact

For questions about data processing, security, or privacy, contact us at admin@nexisgrowth.com.