Enterprise Service Terms

These Enterprise Service Terms ("Enterprise Terms") are additional terms that apply to Nexis Growth Enterprise customers. They supplement, and where conflicting, override the standard Nexis Growth Terms & Conditions and SaaS Subscription Agreement for Enterprise customers only.

1. Custom AI Development

Enterprise customers may receive custom AI development tailored to their business needs. Custom development is scoped and quoted separately. The scope, deliverables, and timeline for custom development will be specified in a separate agreement or statement of work.

2. Custom AI Training

Enterprise customers may request custom AI training using their business information, policies, and processes. The customer is responsible for providing accurate training data and ensuring it complies with applicable laws and does not infringe third-party rights.

3. Multiple Locations

Enterprise customers may manage multiple business locations from a single platform. The number of locations, users, and configuration options will be specified in the Enterprise agreement. Additional locations may incur additional fees.

4. Custom Integrations

Enterprise customers may request custom integrations with existing business systems. Integration development is scoped separately and may involve additional development fees. Nexis Growth does not guarantee compatibility with all third-party systems.

5. Dedicated Account Management

Enterprise customers receive a dedicated account manager who serves as the primary point of contact. The account manager provides strategic support, regular reviews, and assistance with platform optimisation.

6. Priority Onboarding

Enterprise customers receive priority onboarding with guided setup and faster implementation. Onboarding timelines will be agreed upon in the Enterprise agreement and may vary depending on scope and complexity.

7. Custom Workflows

Enterprise customers may request bespoke automation workflows designed around their specific business processes. Custom workflows are scoped and built by our team, and may be subject to additional development fees.

8. Custom Pricing

Enterprise pricing is customised based on the customer's specific requirements, including number of locations, users, AI usage, integrations, and custom development. Pricing is specified in a separate proposal or agreement.

9. Additional Usage

Enterprise customers may have custom or unlimited usage allowances as specified in their agreement. Any usage beyond agreed limits will be billed at rates specified in the Enterprise agreement.

10. Third-Party Software

Enterprise customers may use third-party software in conjunction with Nexis Growth. Nexis Growth is not responsible for the availability, performance, or security of third-party software. The customer is responsible for maintaining appropriate licences for third-party software.

11. Implementation Timelines

Implementation timelines for Enterprise customers are specified in the Enterprise agreement. Timelines may vary depending on scope, complexity, and customer cooperation. Nexis Growth will work with the customer to meet agreed timelines but does not guarantee specific completion dates.

12. Change Requests

Change requests for custom development or integrations must be submitted in writing. Approved changes may result in additional fees and adjusted timelines. Unapproved changes are not binding.

13. Additional Development Fees

Custom development, integrations, and bespoke workflows may incur additional development fees. These fees will be quoted and agreed upon before work commences. Development fees are typically non-refundable once work has started.

14. Separate Agreements

Enterprise customers may receive a separate agreement or statement of work that details specific terms, pricing, deliverables, and timelines. Where a separate agreement exists, it governs the specific engagement while these Enterprise Terms provide the general framework.

15. Contact

For questions about Enterprise Service Terms, contact us at admin@nexisgrowth.com.